As written in our Return Policy, if you are not 100% satisfied with your purchase from shoekid.ca you can return your item(s) for a refund within 30 days of purchase. Returns must be unworn, in the state you received them, and in the original packaging. Merchandise not returned in the original packaging or original condition may not qualify for a refund. Note: Items marked as “Final Sale” are not eligible for returns given they were sold at clearance pricing. Please proceed to our Automated Return Portal. To initiate a return, please provide the email you used to place your order and your order number.
While we dont offer free returns, we have partnered with Canada Post to offer you discounted rates on your return label. You have the option purchase a return label from us at a discount or pay at your local courier.
If you are looking to do an exchange, we do not actually have an exchange policy. Each order receives one outgoing shipment and one incoming return. As such, feel free to return your shoes for reimbursement and place a new order for your new shoes whenever you are ready.
For Canadian Customers:
C/o ShoeKid Return Center Lougheed Shopping Centre 242 - 9855 Austin Ave. Burnaby, BC V3J 1N4
For US Customers Shoekid Inc. 2045 NIAGARA FALLS BLVD STE 4 NIAGARA FALLS NY 14304-1675 United States