Yes, you can. Give us a call at 1-800 986 9284 Except on holidays, we are available from 10am to 5pm from Monday to Friday PST and 10am to 5pm PST on Saturdays. If you call us at any other time, you can always leave a message and we will get back to you.
When the item you want to order is out of stock, contact us via phone or email and we will tell you when we expect stock replenishment. You can choose to sign up for our email service and we will notify you immediately when the item is back in stock.
We are always ready to help you with any sizing issues. Kindly call us at 1-800 986 9284and our team of experts will be ready to help you choose the best size of any model that you want. We also have a Sizing Help Page to help you get answers on infant shoes or children shoe sizes online.
If the item does not please you for whatsoever reason, you can decide to return it, and we will give you a refund. This will be in accordance to our returns policy. Find the details in the Returns and Exchanges page.
If the tracking details indicate that the order was delivered, it is likely that it arrived when you were not around. Look at the probable locations. The item might have been left at a neighbor’s, the building manager or in your porch. Look in the mailbox for an attempted delivery notice, which might have been left behind. If you still can’t find your package, check the tracking information again. It might show that the item was returned to us but if the information is not helping, contact us.